Introduction

Welcome to VISHAL JEWELLERS (“Company”, “we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your access to and use of our physical store, website, online shopping platform, customer support channels, WhatsApp communication services, Rich Communication Services (RCS), and any related digital or offline services offered by VISHAL JEWELLERS (collectively referred to as the “Services”).

VISHAL JEWELLERS is engaged in the retail and online sale of jewellery, gold, silver, precious stones, ornaments, accessories, and related products. By accessing or using our Services, you agree to be legally bound by these Terms.

If you do not agree, please discontinue using our Services.

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Definitions

• Company means VISHAL JEWELLERS
• User/Customer/You means any person accessing or purchasing through our Services
• Platform means website, mobile interface, WhatsApp, RCS, or any digital medium
• Products means jewellery, ornaments, precious items, or services sold
• Meta Platforms refers to WhatsApp Business, Facebook, Instagram
• RCS refers to Rich Communication Services messaging
• Order means request to purchase products

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Acceptance of Terms

By visiting our store, using our website, placing an order, or communicating with us via WhatsApp or RCS, you acknowledge that you have read, understood, and agreed to these Terms.

These Terms constitute a legally binding agreement under the Indian Contract Act, 1872.

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Description of Services

VISHAL JEWELLERS provides:

• Retail and online sale of jewellery
• Product browsing and ordering
• Order confirmations
• Customer support
• WhatsApp & RCS notifications
• Promotional updates (with consent)
• After-sales services

We reserve the right to modify or discontinue any Service without prior notice.

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Eligibility

You must:

• Be at least 18 years old
• Provide accurate details
• Be legally capable of entering contracts under Indian law

Minors may use Services only under parental supervision.

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Account Registration

Certain features may require registration. You agree to:

• Provide accurate information
• Maintain confidentiality of login details
• Accept responsibility for activities under your account

We may suspend accounts providing false or suspicious information.

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User Responsibilities

You agree not to:

• Provide false identity
• Misuse messaging systems
• Engage in fraudulent payments
• Violate intellectual property
• Transmit harmful content
• Reverse engineer our systems

Improper behavior may result in account termination or legal action.

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Payment & Billing Terms

• All prices are in INR
• Prices include applicable GST unless stated
• Payments must be completed before shipment
• Accepted methods: UPI, cards, net banking, wallets, cash (offline)

VISHAL JEWELLERS is not liable for third-party payment gateway failures.

We reserve the right to cancel orders due to pricing errors or suspicious activity.

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Subscription Renewal & Termination

If subscription or membership services are introduced:

• Charges will be clearly disclosed
• Users may cancel anytime
• We may suspend services for misuse

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Use of WhatsApp Official API & RCS

VISHAL JEWELLERS uses WhatsApp Business API and RCS for:

• Order confirmations
• Shipping updates
• Customer support
• Consent-based promotions

By sharing your mobile number, you consent to receive transactional communications.

We strictly follow:

• Meta Business Messaging Policy
• TRAI telecom regulations
• Anti-spam standards

We will not send unsolicited marketing without explicit consent.

Users may opt-out anytime.

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Message Delivery & Compliance Policy

Delivery of messages depends on:

• Network providers
• Device compatibility
• Meta platform performance

We do not guarantee instant or uninterrupted delivery.

Messages violating laws or policies will not be sent.

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Intellectual Property Rights

All:

• Logos
• Designs
• Product images
• Website content
• Brand materials

are property of VISHAL JEWELLERS and protected under the Copyright Act, 1957 and Trademark Act, 1999.

Unauthorized use is prohibited.

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Confidentiality

We treat customer information confidentially and only use it for legitimate business purposes.

You agree not to misuse confidential information shared during transactions.

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Disclaimer of Warranties

Services are provided “as is” without warranties.

We do not guarantee:

• Error-free operation
• Continuous availability
• Exact color/appearance of products due to screen differences

Product descriptions are approximate.

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Limitation of Liability

To the maximum extent permitted by law, VISHAL JEWELLERS shall not be liable for:

• Indirect damages
• Loss of profits
• Data loss
• Delivery delays
• Third-party failures

Total liability shall not exceed the order value.

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Indemnification

You agree to indemnify VISHAL JEWELLERS against losses arising from:

• Violation of these Terms
• Fraudulent activity
• Legal non-compliance

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Governing Law (India)

These Terms shall be governed by Indian laws.

All disputes fall under jurisdiction of Pune, Maharashtra courts.

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Changes to Terms

We may update these Terms anytime.

Continued use after updates constitutes acceptance.

Latest version will always be published on our website.

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Contact Information

VISHAL JEWELLERS
Shop No. 8, Adhar Niwas, Sawarkar Chowk, Dhankawadi Gavthan, Pune – 411043
Phone: 9423574186
Email: vishnupawar0102@gmail.com